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Security & Compliance at Tera

Built for Trust, Safety & Scientific Integrity

Tera is engineered from the ground up with enterprise-grade security and privacy-by-design architecture. We deliver rigorous scientific integrity at every level. Our platform empowers partners to deliver safe, credible, compliant health experiences at scale.

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Our Commitment: Trust First, Always

At Tera, trust is the foundation of every partnership. Organizations rely on us to support the health journeys of millions of users. We take that responsibility with unwavering seriousness.

"Security is not a feature. It is our core operating principle."

Respect for Data Security

Enterprise-grade protection at every layer. We utilize zero-trust principles, end-to-end encryption, and rigorous isolation to safeguard all user information.

Scientific Integrity

Recommendations are grounded in credible, evidence-based research. All insights feature explainable reasoning, clinician-informed guardrails, and transparent sourcing from global scientific guidelines.

Quality Excellence

Quality is embedded from concept to deployment. Our systems undergo continuous QA, ensuring medical-grade reliability, AI safety monitoring, and human-in-the-loop validation.

A Comprehensive Security Architecture Designed for Healthcare

Layered security strategy optimized for health data

Encryption Standards

  • TLS 1.2+ for all client → API communication
  • Mutual TLS for internal service-to-service traffic
  • AES-256 at-rest encryption
  • Key rotation and hardened key management policies

Authentication & Access Control

  • Token-based API authentication
  • Short-lived JWTs for dashboard access
  • Role-Based Access Control (RBAC)
  • Fine-grained permissions for practitioner & coach workloads
  • Automatic session expiration

Infrastructure Protections

  • VPC isolation
  • Network segmentation
  • Continuous monitoring
  • Automated anomaly detection
  • Threat modeling + penetration testing

Evidence-Based Protocols

Tera's AI Agents are anchored in global nutrition and health science standards, providing recommendations that are credible, defensible, and clinically aligned.

WHO

World Health Organization guidelines

NIH

National Institutes of Health research

USDA

U.S. Department of Agriculture nutrition guidelines

EFSA

European Food Safety Authority standards

Global Bodies

National Ministries of Health, ESPEN, Academy of Nutrition & Dietetics, EASO

Built-In Guardrails

All AI-generated guidance includes explainable reasoning, evidence citations, contraindication logic, safety filters, and clear escalation pathways to qualified practitioners.

HIPAA-Compliant Infrastructure — With SOC 2 Underway

TeraPro is HIPAA compliant, meeting stringent U.S. requirements for protecting sensitive health information. We are progressing toward full HIPAA + SOC 2 Type I compliance across the entire Tera platform.

Our compliance roadmap includes:

SOC 2 Type I

Independent verification of security controls (in progress)

Ongoing Third-Party Audits

Regular external assessment of our security posture

Annual Penetration Testing

Proactive vulnerability identification and remediation

Enterprise-Grade Incident Response

Real-time detection and rapid mitigation of security incidents

Continuous System Hardening

Evolution with emerging threats and resilience testing

Privacy Is Not an Add-On — It's the Architecture

Privacy-first engineering principles

Data Minimization

Only essential data is collected; no unnecessary information is stored or processed.

Role-Based Access Control

Strict limitation of data exposure based on user roles and permissions (RBAC).

Transparent Consent Flows

Clear, understandable user consent mechanisms at every touchpoint.

Cryptographic Separation

Secure separation of sensitive workloads and data paths within the system.

Regionalized Data Handling

Data processing and storage aligned with regional regulatory requirements when needed.

Clear Retention Policies

Defined data retention and deletion policies that respect user preferences and regulations.

Users retain control. Partners remain compliant. Data stays protected.

Technology That Honors the Responsibility of Health

Health information is sacred. Every feature we build, every recommendation we generate, every interaction we enable strengthens the trust between you and your customers.

Security and compliance are not checkboxes. They reflect our mission to build responsible, AI-powered health infrastructure for the entire ecosystem — labs, wearables, clinics, coaches, platforms, and consumers.

Trust and safety aren't milestones — they're ongoing commitments to the people and partners who depend on Tera.

Security & Compliance That Drives Business Outcomes

Privacy-first engineering principles

For Labs & Biomarkers

Secure biomarker ingestion, HIPAA-compliant interpretation flows.

KPIs: fewer escalations, higher retention, improved trust scores.

For Wearables & Healthtech Apps

Safe AI-driven recommendations, protection for PHI + behavior data.

KPIs: increased engagement, improved NPS.

For Clinics & Coaching Programs

HIPAA-safe logging + messaging, guardrails for clinical escalation.

KPIs: reduced admin load, faster response times.

For Food & Wellness Commerce

Secure personalization engines, evidence-backed product routing.

KPIs: stronger conversion, brand trust uplift.

Partner With a Platform Built for Safety, Integrity & Long-Term Trust

When you choose Tera, you choose a technology partner dedicated not only to innovation — but to protecting your reputation, your users' data, and the scientific integrity of every recommendation.

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