AI → Human Care Infrastructure, With or Without a Managed Expert Network
Embed clinician- and coach-supervised care directly into your product—without building or operating a care team. Tera Hybrid Care is a modular AI → human care infrastructure that lets digital health products deliver safe, personalized, and scalable hybrid care experiences.
Partners can deploy the platform on its own—connecting their existing practitioners—or activate Tera's fully managed Practitioner & Coach Network to provide expert oversight instantly, under their own brand.
One Product. Two Ways to Deploy.
Tera Hybrid Care
(Platform)
Software-only hybrid care infrastructure
Use Tera's escalation engine, workflows, and APIs to route cases from AI agents to your own practitioners or coaches.
Includes:
- AI → human escalation logic and routing
- Configurable triggers and workflows
- Embedded UI components
- Safety, governance, and audit trails
- API-first integration
- Full control over practitioner supply
Tera Hybrid Care
(Managed Network)
Software + Tera's Practitioner & Coach Network
Activate Tera's fully operated expert network to deliver human oversight without building or managing clinical or coaching operations.
Includes everything in Platform, plus:
- Credentialed RDNs, nutritionists, NDs, functional medicine practitioners
- Certified health coaches for behavior change and adherence
- Staffing, scheduling, QA, compliance, and performance management
- Fully white-labeled expert interactions
- Usage-based, scalable deployment
What Tera Hybrid Care Enables
AI agents operate at speed and scale. Humans intervene precisely when expertise, judgment, or behavioral support is required—creating a closed-loop, clinician-supervised system fully embedded into your digital experience.
AI Handles:
- Interpretation, education, and guidance
- Pattern recognition across labs, wearables, and logs
- First-line protocol generation
Hybrid Care Activates When:
- Clinical-level review is required
- Biomarkers or symptoms indicate risk
- Contraindications are detected
- Behavioral or lifestyle coaching is needed
- Adherence stalls
- A user requests human support
Hybrid Care Workflow
Users never leave your product. You retain full ownership of the experience while delivering clinician-supervised care at scale.
User interacts with your app
Seamless engagement within your existing product interface
AI Agent analyzes data
Labs, wearables, symptoms, and goals processed intelligently
Escalation triggers fire
Rules-based or AI-driven thresholds activate routing
Case routes to expert
Matched to the right practitioner or coach instantly
Expert reviews summary
AI-generated case context delivered in TeraPro dashboard
Protocol refined
Human expertise validates or adjusts AI recommendations
Plan delivered in-app
Updated protocol appears seamlessly in your product
Continuous monitoring
Insights feed back into AI for ongoing optimization
Managed Practitioner & Coach Network
When enabled, Tera Hybrid Care includes access to Tera's nationwide Practitioner & Coach Network—fully operated by Tera. You get capability, not complexity.
Expert Types
- Registered Dietitians & Nutritionists
- Functional Medicine & Integrative Practitioners
- Certified Health & Behavior Coaches
What Tera Manages
- Credentialing & verification
- Staffing & scheduling
- QA & performance monitoring
- Compliance & documentation
- Compensation & operations
Common Hybrid Care Use Cases
Lab Interpretation
Biomarker clarification and clinical context for complex results
Safety Guidance
Supplement and medication interactions reviewed by experts
Symptom Triage
Expert review and contraindication detection for user safety
Protocol Validation
Nutrition, metabolic, or gut protocols approved by practitioners
Behavioral Coaching
Adherence support and lifestyle guidance from certified coaches
Structured Programs
Metabolic, gut, sleep, hormones, and longevity care programs
Flexible Escalation Triggers
Deploy escalation logic that matches your product needs and clinical risk profile. Tera supports multiple trigger types to ensure the right expert engagement at the right time.
API-Triggered
Programmatic escalation via your backend systems
AI-Initiated
Smart detection of cases requiring human review
User-Initiated
'Ask an Expert' functionality for on-demand support
Program-Linked
Structured touchpoints within care programs
Ongoing Programs
Continuous hybrid care for chronic conditions
Deployment & Integration
Tera Hybrid Care is built as an enterprise-grade, modular service designed for seamless integration into your existing product infrastructure. Deploy in weeks, not months, with comprehensive API documentation and developer support.
Integration Options
- API-first escalation workflows
- Embedded UI components (chat, reviews, dashboards)
- Fully white-labeled expert interactions
Supported Triggers
- Onboarding flows
- Lab ingestion events
- Wearable anomalies
- Program milestones
- Adherence drops
- Risk flags
- User help requests
Enterprise Capabilities
- OAuth & token-based authentication
- Webhooks & event callbacks
- Role-Based Access Control (RBAC)
- Audit logs
- HIPAA-ready workflows
- SOC 2-aligned infrastructure roadmap
Business Impact
Hybrid AI → human care delivers measurable ROI across critical business metrics. Companies deploying hybrid care infrastructure see improvements in user trust, conversion, retention, and operational efficiency.
Trust & NPS
User confidence increases with expert oversight
Premium Conversion
Higher willingness to pay for hybrid experiences
Retention & LTV
Users stay longer when care is personalized
Protocol Adherence
Expert guidance drives better outcomes
Support Load
Reduced inbound volume with expert triage
Clinical Risk
Lower liability with practitioner oversight
Why Teams Choose Tera Hybrid Care
Launch in Weeks
Deploy hybrid care in weeks, not months, with pre-built infrastructure and workflows ready for your product.
Avoid Building Internal Tooling
Skip the complexity of building clinical tools, practitioner dashboards, and compliance systems from scratch.
Scale Without Staffing Overhead
Grow your hybrid care offering safely without the burden of recruiting, training, and managing clinical teams.
Monetize Expertise
Create premium tiers and monetize expert access without operational drag or margin compression.
Deliver Clinical Credibility
Combine AI speed with human judgment to create experiences users trust and clinicians respect.